A family of three was forced to stop random strangers at an airport and ask if they smell bad after they were booted from an American Airlines flight because of body odor.
On Wednesday, Mr. Yossi Adler and his wife, Jennie, along, with their 19-month-old daughter boarded a plane from Miami heading to Detroit.
The American Airlines employee explained to the Alders that several passengers and other staff members were bothered by their body odor.
Adler spoke to a local media outlet and recalled the odd incident by revealing: “All of a sudden, as soon as they took us off, they closed the gate, and then they said, ‘Sorry, sir, some people complained you had body odor, and we’re not letting you back on.'”
The patriarch defended himself by stating: “We don’t have odor, OK? Nobody here has odor.”
The man went on to explain that the company promised they could retrieve their luggage from the plane, but that did not go as planned.
The angry mother had this to say about the messy situation: “They have our car seat, stroller, everything.”
The husband added: “They said they’re taking our stuff off, and they lied,”
An American Airlines spokesperson responded to the offbeat story by saying: “They were asked to deplane after multiple passengers, along with our crew members and Miami airport team, were concerned about the comfort of our other passengers due to the odor. Our team members took care of the family by providing overnight accommodations and meals and rebooking them for the next available flight.”
The following day, after long showers, the Adlers boarded their rescheduled flight but were forced to ask other travelers if they smell bad.
The father explained: “We stopped several people in the airport and, it’s embarrassing, but we asked them, ‘Do you think we smell? Because we just got kicked off a plane for smelling.’”
He concluded by: “I’m very frustrated. I want them to own up to what really happened and to tell me the truth. What was it?”
Did the company handle the situation appropriately?