A complicated Friday for travelers in the country: at least five of the leading airlines operating in the United States reported a failure in their systems, which complicated the sale of tickets and the boarding process.
Social media was plagued with messages from frustrated travelers lining up to board their flights across the United States on Friday. A computer system that controls check-in and ticket sales (known as Saber) suffered problems during the morning, causing delays in hundreds of flights.
The first airline to make a public statement was American Airlines, which published a report on its social networks and website. Without giving further specifications, they said that they were working to solve a problem.
Our teams are engaged and working to determine the situation as soon as possible. We appreciate your patience, and we apologize for the delays," reads the statement from the country's leading airline. In addition, they ask travelers not to contact travel agents or airports unless their flight is in the next 72 hours because they plan to resolve the situation as soon as possible. We will be back in business very soon, says a sign on the airline's website.
Minutes later, New York's JFK airport sent out a statement announcing that the computer system had also failed for Jet Blue airline. Alaska Airlines made its announcement in the morning hours.
The Saber system is over. We have planes in which we cannot do boarding by blocking boarding doors. At this time, no other doors are available. We will process our passengers as soon as possible," Alaska Airlines authorities announced through their networks.
From Miami International Airport, it was confirmed that there were delays due to a failure in the systems on Delta, Frontier Airlines, and Southwest Airlines flights.
While at least American Airlines has announced that the problem has been resolved, the failure caused delays to hundreds of flights, complicating the travel schedule for the rest of the day. Once the first flight in the morning is not on time, at least for the next 24 hours, delays are expected on practically all flights.
"Earlier today, the Saber system ran into technical difficulties that affected several airlines, including American Airlines. The technical problem has been resolved. We apologize to our customers for the delays, "they said in a statement.
Saber is a centralized real-time processing operating system developed by American Airlines and IBM and used by many of the world's airlines. When this system fell in the United States, several companies were affected.
Although it is already operating again, in airports such as Miami, they ask passengers to approach greater anticipation those who have a flight during today to avoid conflicts.
The failure occurs when, after the pandemic, air traffic in the United States begins to re-establish itself.